Check Mate It Tech



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ServiceNow is a cloud-based platform with a set of tools for IT service management (ITSM) and automating business processes. It lets organizations streamline and automate processes like IT help desk, incident management, change management, and more. ServiceNow gives you a central place to manage tasks, processes, and data, which helps you work faster and better with others. Its features can be changed to meet the needs of HR, customer service, and other parts of a business that are not related to IT. ServiceNow helps businesses improve service delivery, increase productivity, and drive digital change by giving them an easy-to-use interface, reporting tools, and integration options.


Welcome to our ServiceNow training program, which is comprehensive! ServiceNow has become the preferred platform for IT service management and workflow automation. It helps businesses streamline processes, improve the customer experience, and drive operational excellence. Our training will give you the skills and information you need to become a skilled ServiceNow administrator and use this powerful platform to the fullest.

Why ServiceNow?

ServiceNow provides a single tool for managing IT services and a wide range of apps for different business tasks. Here’s why it’s important to learn ServiceNow to modernize business operations:

IT Service Management:

ServiceNow makes IT service processes more efficient and user-friendly by centralizing and automating them.

Workflow Automation:

ServiceNow makes it possible to automate business workflows from beginning to end, which cuts down on manual chores and mistakes.

Customer Experience:

ServiceNow’s self-service portals and ticketing systems improve how customers connect with and are helped by the company.

Enterprise Applications:

ServiceNow has more than just IT applications. It also has HR, financial, customer service, and other applications.

Key Highlights of Our Training:

Introduction to ServiceNow:

Learn about what the ServiceNow platform can do, what modules it has, and what its perks are.

Incident and Problem Management:

Learn how to deal with incidents and problems by looking into incident and problem management.

Change Management:

Learn about processes, approvals, and keeping track of changes in the change management process.

Service Catalogue and Self-Service:

 Look into building service catalogues, automation, and self-service portals.

Asset and Configuration Management:

Know how to keep track of assets, how to configure things, and how to manage IT resources.

Workflows and Automations:

Learn how to make workflows, automate tasks, and improve processes.

Reporting and analytics:

Learn how to make reports, screens, and other ways to show what you’ve learned from data.

Integration and App Development:

Look into how you can connect ServiceNow to other systems and make your own apps.

Why Choose Our ServiceNow Training?

Expert Teachers:

Learn from ServiceNow experts who share real-world tips and the best ways to do things in business.

Hands-On Learning:

Learn by doing exercises, projects, and real-world situations on the ServiceNow platform to get real-world experience.

Operational Excellence:

Get IT service management and process automation skills that are in high demand.

Career Advancement:

ServiceNow knowledge can help you move up in your career by opening doors in IT operations, service management, and business process automation.

Flexible Learning Formats:

You can choose to take online courses at your own pace or as per your schedule.

Who Should Attend:

  • IT Professionals and Service Desk Administrators
  • Business Process Analysts
  • ServiceNow Administrators and Developers
  • Anyone interested in mastering ServiceNow for IT service management and automation

Why Choose Checkmate IT Tech?

If you are looking for training providers that offer ongoing support and resources to help you succeed in your ServiceNow journey. Checkmate IT offers a comprehensive introduction to ServiceNow, including both theoretical and practical aspects. These may include access to trainers, online communities, practice exercises, and job placement assistance. Checkmate IT Tech offers flexible training options that suit your schedule and learning preferences.


  • Understanding the Role of ServiceNow in IT Service Management
  • Overview of ServiceNow Platform and Solutions
  • Setting up a ServiceNow Developer Instance
  • Exploring the ServiceNow User Interface and Navigation
  • Navigating Modules, Applications, and Lists
  • Personalizing ServiceNow Dashboard and Layout
  • Managing and Resolving Incidents in ServiceNow
  • Creating Incident Records and Assigning Tasks
  • Implementing SLAs and Escalation Policies
  • Building and Customizing Service Catalog Items
  • Defining Request Workflows and Approval Processes
  • Managing User Requests and Fulfillment
  • Identifying Root Causes and Implementing Permanent Solutions
  • Implementing Change Requests and Change Approval Process
  • Coordinating and Managing Change Implementation
  • Managing Configuration Items (CIs) and Configuration Records
  • Creating and Maintaining CMDB Records
  • Tracking Assets and Lifecycle Management
  • Defining and Monitoring Service Level Agreements (SLAs)
  • Generating Reports and Dashboards in ServiceNow
  • Analyzing Performance Metrics and KPIs
  • Building Self-Service Portals and Dashboards
  • Customizing ServiceNow Service Portal
  • Enhancing User Experience and Accessibility
  • Integrating ServiceNow with Third-Party Applications
  • Implementing Automation with ServiceNow Workflow
  • Using Business Rules and Scripting for Automation
  • Implementing User Access Control and Role Management
  • Enforcing Security Policies and Permissions
  • Auditing and Monitoring Security in ServiceNow
  • Overview of ServiceNow Administration Tasks
  • Managing Users, Groups, and Roles
  • Following ServiceNow Best Practices for Configuration and Maintenance
  • Guided Hands-On Projects: Configuring and Customizing ServiceNow Solutions
  • Student Presentations and Project Demonstrations
  • Review of Key Concepts and Takeaways
  • Discussion of Further Learning Paths and Resources
  • Certificates of Completion

Career Transition


  • ServiceNow Platform Fundamentals
  • Incident Management
  • Change Management
  • Problem Management
  • Service Catalog Configuration
  • Workflow Automation
  • ServiceNow Custom Application Development
  • CMDB (Configuration Management Database)
  • Service Level Agreement (SLA) Management
  • ServiceNow Integration with External Systems (APIs, Web Services)
  • Scripting and Business Rule Implementation
  • Service Portal Configuration
  • Reporting and Analytics in ServiceNow
  • ServiceNow Security and Access Controls
  • ITSM (IT Service Management) Best Practices in ServiceNow

Meet Your Mentors

Jennifer Mitchell

Jennifer Mitchell is a Certified ServiceNow Administrator with more than 7 years of experience putting ServiceNow systems in place and managing them. She has worked on projects that have to do with IT service management, managing incidents, and modifying service catalogues. Course Overview: In her training sessions, Jennifer will talk about the basics of ServiceNow, such as how to set it up, automate workflows, and handle users. She will help students learn how to use and customize ServiceNow by leading them through hands-on tasks.

Daniel Williams

Daniel Williams is a ServiceNow Developer who developed custom apps and integrations on the ServiceNow platform. He designed custom processes, business rules, and user interfaces and put them into action. Course Insights: Daniel's course will cover building ServiceNow applications. It will cover designing custom modules, making automated processes, and connecting to systems outside of ServiceNow. He will show how to add to and change ServiceNow apps to meet the needs of a business.

Maria Rodriguez

Maria Rodriguez has worked in IT service management and process improvement and is a Certified ServiceNow Implementation Specialist. She knows how to set up ServiceNow ITSM tools, put ITIL best practices into place, and manage service lifecycles. Course Overview: Maria's training sessions will focus on ServiceNow IT service management, including issue management, problem management, change management, and service catalogue design.

Program Fee


Admissions are closed once the requisite number of participants enroll for the upcoming cohort. Apply early to secure your seat.

"Begin your journey with a 20% upfront payment, and our dedicated associate will guide you through the enrollment process."

Career Services By Checkmate IT Tech

Placement Assistance

Placement opportunities are provided once the learner is moved to the placement pool. Get noticed by our 400+ hiring partners.

Exclusive access to Checkmate IT Tech Job portal

Placement opportunities are provided once the learner is moved to the placement pool. Get noticed by our 400+ hiring partners.

Mock Interview Preparation

Students will go through a number of mock interviews conducted by technical experts who will then offer tips and constructive feedback for reference and improvement.

One-on-one Career Mentoring Sessions

Attend one-on-one sessions with career mentors on how to develop the required skills and attitude to secure a dream job based on a learner’s educational background, past experience, and future career aspirations.

Career Oriented Sessions

Over 10+ live interactive sessions with an industry expert to gain knowledge and experience on how to build skills that are expected by hiring managers. These will be guided sessions that will help you stay on track with your upskilling.

Resume & LinkedIn Profile Building

Get assistance in creating a world-class resume & Linkedin Profile from our career services team and learn how to grab the attention of the hiring manager at the profile shortlisting stage

Frequently Asked Questions

ServiceNow is a platform that runs in the cloud and offers different IT service management (ITSM) and business process automation (BPA) options. It’s important because it lets organizations streamline their IT operations, automate processes, and improve service delivery across departments.

Even though technical training can be helpful, you don’t need to know a lot about technology to learn ServiceNow. It helps to understand basic IT ideas and how things work.

Learning about ServiceNow can help you improve your IT service management, process creation and configuration, service catalogue building, automation implementation, and application customization skills.

A typical ServiceNow training program includes things like an overview of the ServiceNow platform, how to handle incidents and problems, how to handle changes, how to design a service catalogue, how to manage users, how to report, and how to integrate with other systems.

There are qualifications for ServiceNow, so the answer is yes. ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, and ServiceNow Certified Implementation Specialist are all examples of these types of certifications.

Yes, we do offer help after training to help you get a job. This help includes access to tools, chances to meet new people, help with making a resume, and help getting ready for an interview.

You can work on projects like developing and implementing a service catalogue for IT requests, automating change management processes, and integrating ServiceNow with other tools.

Yes, you can specialize in things like IT service management, application development, workflow automation, or become a qualified ServiceNow administrator or developer.

Getting to know ServiceNow gives people the chance to get jobs like ServiceNow Administrator, ServiceNow Developer, IT Process Analyst, IT Service Manager, and other jobs in fields like IT and business operations.