Service Now Training
ServiceNow Training by Checkmate IT Tech focuses on learning the ServiceNow platform, a prominent cloud-based solution for IT service management (ITSM) and business process automation. Participants learn how to set up, customize, and optimize ServiceNow to expedite IT processes and improve service delivery.
- 7+ Courses
- 25+ Projects
- 233 Hours
Service now Training is suitable for the following target audiences:
IT Professionals: This course is designed for IT professionals who wish to improve their abilities in administering and configuring ServiceNow to support IT service management and automation.
Service Desk Analysts: This course is designed for service desk analysts who want to learn more about ServiceNow so they can manage incidents, problems, and changes more effectively.
System Administrators: Designed for system administrators who want to learn how to configure, integrate, and maintain ServiceNow.
Business Analysts: Ideal for business analysts looking to use ServiceNow for process improvement, reporting, and data analysis in IT and other business sectors.
Developers: For developers looking to create custom applications and workflows on the ServiceNow platform.
ServiceNow Administrator: Oversees and maintains the ServiceNow platform, including user administration, configuration, and troubleshooting.
ServiceNow Developer: Create bespoke applications, integrations, and workflows for the ServiceNow platform.
ITSM Consultant: Advises enterprises on best practices for IT service management with ServiceNow and implements solutions to improve IT operations.
Business Process Analyst: Analyzing and optimizing business processes with ServiceNow to increase efficiency and effectiveness.
ServiceNow Implementation Specialist: Oversees the deployment and configuration of ServiceNow products for enterprises, ensuring alignment with business and IT objectives.
These positions are in high demand across a variety of industries, including technology, banking, healthcare, and government, with competitive wages and chances for advancement in both the United States and Canada.
- Agile Overview
- Agile Manifesto & Principles
- Agile vs. Traditional (Waterfall) Approaches
- Scrum, Kanban, XP – overview of frameworks
- Role of a Business Analyst in Agile BA responsibilities in Agile teams
- Collaboration with Product Owner, Scrum Master, Dev Team
- Scrum Deep Dive
- Roles, Events, Artifacts
- Product Backlog, Sprint Planning, Review, and Retrospective
- Kanban Basics (WIP limits, continuous flow)
- Scaling Agile (SAFe, LeSS, Nexus) – intro level
- Tools included : Jira / Trello setup basics
- Gathering Requirements in Agile
- Just-in-time requirements
- Collaborative discovery
- User Stories & Acceptance Criteria
- INVEST criteria and Definition of Ready / Done
- Story Mapping & Backlog Grooming
- Jira / Confluence Training
- Backlog creation, story linking, boards
- Wireframing & Prototyping
- Tools: Balsamiq / Figma / Draw.io
- Facilitation Techniques
- Agile workshops (Story Mapping, Impact Mapping)
- Agile Planning Levels (Roadmap, Release, Sprint planning)
- Estimation Techniques (Planning Poker, T-Shirt sizing)
- Prioritization Methods (MoSCoW, Kano Model, WSJF)
- Performance Metrics (Velocity, Burnup/Burndown charts , Lead/Cycle Time)
- BA Contribution Metrics (Requirements churn, value tracking)
- How to create and maintain Dashboards in Jira
- Case Study: Analyse sprint reports & suggest improvements
- Stakeholder Management
- Effective Communication
- Facilitation & Conflict Resolution
- Agile Project Simulation End-to-end product backlog creation
- Resume Building for Agile BA
- Mock Interviews & Job Placement
This course is ideal for aspiring Business Analysts, working professionals transitioning to Agile roles, Product Owners, Project Managers, and anyone interested in Agile practices and business analysis.
No technical background is required. The course is designed to help non-technical individuals understand Agile concepts and tools in a practical, easy-to-follow manner.
The duration for Agile Business Analyst training is 2 months (8 weeks), with sessions held 2 times per week (either during week or weekends), including theory, hands-on practice and project work.
Yes, upon successful completion, you’ll receive a Certificate of Completion from Checkmate IT Tech. We also guide you on pursuing global certifications like IIBA-AAC and ICAgile-BA.
Absolutely! The course includes hands-on exercises, case studies, and a capstone project to simulate real Agile environments.
We offer online training classes to promote easy access to all candidates. Recordings are also made available for revision or if you miss a session.
Yes. We provide resume reviews, mock interviews, LinkedIn optimization, and guidance on job portals to help boost your chances in the job market.
You can enroll via our website or contact our support team directly via email or phone. We’ll guide you through the quick and easy registration process.
https://checkmateittech.com/
Email info@checkmateittech.com OR Call Us +1-347-4082054
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Job opportunities in USA and Canada
ServiceNow Administrator: Oversees and maintains the ServiceNow platform, including user administration, configuration, and troubleshooting.
ServiceNow Developer: Create bespoke applications, integrations, and workflows for the ServiceNow platform.
ITSM Consultant: Advises enterprises on best practices for IT service management with ServiceNow and implements solutions to improve IT operations.
Business Process Analyst: Analyzing and optimizing business processes with ServiceNow to increase efficiency and effectiveness.
ServiceNow Implementation Specialist: Oversees the deployment and configuration of ServiceNow products for enterprises, ensuring alignment with business and IT objectives.
These positions are in high demand across a variety of industries, including technology, banking, healthcare, and government, with competitive wages and chances for advancement in both the United States and Canada.
