Service now Admin Training
ServiceNow Admin Training delivers in-depth information and abilities for managing and configuring the ServiceNow platform. Participants learn how to efficiently maintain and enhance ServiceNow environments by performing a variety of administrative activities, including as user administration, workflow configuration, and incident management.
- 10+ Courses
- 30+ Projects
- 400 Hours
Service now Admin Training is suitable for the following target audiences:
IT Administrators: This role is ideal for IT professionals who administer and configure IT service management platforms, notably ServiceNow.
System Administrators: This course is ideal for system administrators who want to improve their knowledge of ServiceNow platform administration and support.
Business Analysts: Created for business analysts who need to understand ServiceNow settings to support IT better service management procedures and workflows.
Support Specialists: This role is ideal for people in support roles who want to learn more about ServiceNow so they can troubleshoot and resolve issues more effectively.
IT Managers: Designed for IT managers who oversee ServiceNow implementations and want to ensure the platform’s effective administration.
ServiceNow Administrator: ServiceNow Administrators are responsible for managing and configuring ServiceNow instances, responding to user requests, and assuring system performance and stability.
ServiceNow Specialist: Offers knowledge in ServiceNow settings, customizations, and integrations to fulfill organizational requirements.
IT Service Management (ITSM) Consultant: Guides best practices and optimizes ServiceNow implementations to improve IT service delivery.
Support Analyst: Analysts provide technical support and troubleshooting for ServiceNow-related issues and occurrences.
ServiceNow Developer: Create custom applications and integrations for the ServiceNow platform to meet unique business needs.
Organizations across diverse industries in the United States and Canada are looking for competent ServiceNow workers to manage and optimize their IT service management systems with competitive wages and possibilities for advancement.
- Agile Overview
- Agile Manifesto & Principles
- Agile vs. Traditional (Waterfall) Approaches
- Scrum, Kanban, XP – overview of frameworks
- Role of a Business Analyst in Agile BA responsibilities in Agile teams
- Collaboration with Product Owner, Scrum Master, Dev Team
- Scrum Deep Dive
- Roles, Events, Artifacts
- Product Backlog, Sprint Planning, Review, and Retrospective
- Kanban Basics (WIP limits, continuous flow)
- Scaling Agile (SAFe, LeSS, Nexus) – intro level
- Tools included : Jira / Trello setup basics
- Gathering Requirements in Agile
- Just-in-time requirements
- Collaborative discovery
- User Stories & Acceptance Criteria
- INVEST criteria and Definition of Ready / Done
- Story Mapping & Backlog Grooming
- Jira / Confluence Training
- Backlog creation, story linking, boards
- Wireframing & Prototyping
- Tools: Balsamiq / Figma / Draw.io
- Facilitation Techniques
- Agile workshops (Story Mapping, Impact Mapping)
- Agile Planning Levels (Roadmap, Release, Sprint planning)
- Estimation Techniques (Planning Poker, T-Shirt sizing)
- Prioritization Methods (MoSCoW, Kano Model, WSJF)
- Performance Metrics (Velocity, Burnup/Burndown charts , Lead/Cycle Time)
- BA Contribution Metrics (Requirements churn, value tracking)
- How to create and maintain Dashboards in Jira
- Case Study: Analyse sprint reports & suggest improvements
- Stakeholder Management
- Effective Communication
- Facilitation & Conflict Resolution
- Agile Project Simulation End-to-end product backlog creation
- Resume Building for Agile BA
- Mock Interviews & Job Placement
This course is ideal for aspiring Business Analysts, working professionals transitioning to Agile roles, Product Owners, Project Managers, and anyone interested in Agile practices and business analysis.
No technical background is required. The course is designed to help non-technical individuals understand Agile concepts and tools in a practical, easy-to-follow manner.
The duration for Agile Business Analyst training is 2 months (8 weeks), with sessions held 2 times per week (either during week or weekends), including theory, hands-on practice and project work.
Yes, upon successful completion, you’ll receive a Certificate of Completion from Checkmate IT Tech. We also guide you on pursuing global certifications like IIBA-AAC and ICAgile-BA.
Absolutely! The course includes hands-on exercises, case studies, and a capstone project to simulate real Agile environments.
We offer online training classes to promote easy access to all candidates. Recordings are also made available for revision or if you miss a session.
Yes. We provide resume reviews, mock interviews, LinkedIn optimization, and guidance on job portals to help boost your chances in the job market.
You can enroll via our website or contact our support team directly via email or phone. We’ll guide you through the quick and easy registration process.
https://checkmateittech.com/
Email info@checkmateittech.com OR Call Us +1-347-4082054
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Job opportunities in USA and Canada
ServiceNow Administrator: ServiceNow Administrators are responsible for managing and configuring ServiceNow instances, responding to user requests, and assuring system performance and stability.
ServiceNow Specialist: Offers knowledge in ServiceNow settings, customizations, and integrations to fulfill organizational requirements.
IT Service Management (ITSM) Consultant: Guides best practices and optimizes ServiceNow implementations to improve IT service delivery.
Support Analyst: Analysts provide technical support and troubleshooting for ServiceNow-related issues and occurrences.
ServiceNow Developer: Create custom applications and integrations for the ServiceNow platform to meet unique business needs.
Organizations across diverse industries in the United States and Canada are looking for competent ServiceNow workers to manage and optimize their IT service management systems with competitive wages and possibilities for advancement.
