Oracle E-Business Suite Service Management Training
Oracle E-Business Suite Service Management Training aims to give professionals the abilities they need to operate Oracle’s Service Management module efficiently. This course covers the Oracle E-Business Suite’s Service Management feature, which enables businesses to manage service requests, monitor service performance, streamline service delivery procedures, and its setup, configuration, and usage.
- 10+ Courses
- 30+ Projects
- 400 Hours
Oracle E-Business Suite Service Management Training is suitable for the following target audiences:
Service Managers: Service managers are experts in managing service operations; they must use Oracle E-Business Suite to improve efficiency and service delivery.
IT Administrators: IT administrators are information technology experts responsible for setting up, maintaining, and executing the Service Management module of Oracle E-Business Suite in their companies.
Business analysts: Analysts need to be proficient in Oracle’s service management tools to analyze service data, provide reports, and promote changes in service operations.
Customer Support Specialists: Customer service employees must track and manage support tickets and service requests using Oracle E-Business Suite.
Consultants: To properly support their clients, consultants must possess in-depth knowledge of the Oracle E-Business Suite’s Service Management capabilities. They also offer advice and solutions related to this suite.
Service Management Analyst: Enhances customer satisfaction and efficiency by analyzing and streamlining service delivery procedures with Oracle E-Business Suite.
Oracle E-Business Suite Consultant: Offers knowledgeable guidance to enterprises on deploying and setting up Oracle E-Business Suite Service Management to satisfy their unique service requirements.
IT Service Manager: Manages and enhances service delivery by overseeing operations and ensuring Oracle E-Business Suite is used effectively.
Company Systems Analyst: This specialist integrates Oracle E-Business Suite Service Management with other company systems and procedures to improve service management capabilities.
Customer Support Manager: Oversees customer service teams and tracks and enhances service requests and support operations using Oracle E-Business Suite.
These positions, which offer excellent pay and opportunities for career progression, are in demand across several industries in the USA and Canada, including healthcare, finance, manufacturing, and technology.
- Agile Overview
- Agile Manifesto & Principles
- Agile vs. Traditional (Waterfall) Approaches
- Scrum, Kanban, XP – overview of frameworks
- Role of a Business Analyst in Agile BA responsibilities in Agile teams
- Collaboration with Product Owner, Scrum Master, Dev Team
- Scrum Deep Dive
- Roles, Events, Artifacts
- Product Backlog, Sprint Planning, Review, and Retrospective
- Kanban Basics (WIP limits, continuous flow)
- Scaling Agile (SAFe, LeSS, Nexus) – intro level
- Tools included : Jira / Trello setup basics
- Gathering Requirements in Agile
- Just-in-time requirements
- Collaborative discovery
- User Stories & Acceptance Criteria
- INVEST criteria and Definition of Ready / Done
- Story Mapping & Backlog Grooming
- Jira / Confluence Training
- Backlog creation, story linking, boards
- Wireframing & Prototyping
- Tools: Balsamiq / Figma / Draw.io
- Facilitation Techniques
- Agile workshops (Story Mapping, Impact Mapping)
- Agile Planning Levels (Roadmap, Release, Sprint planning)
- Estimation Techniques (Planning Poker, T-Shirt sizing)
- Prioritization Methods (MoSCoW, Kano Model, WSJF)
- Performance Metrics (Velocity, Burnup/Burndown charts , Lead/Cycle Time)
- BA Contribution Metrics (Requirements churn, value tracking)
- How to create and maintain Dashboards in Jira
- Case Study: Analyse sprint reports & suggest improvements
- Stakeholder Management
- Effective Communication
- Facilitation & Conflict Resolution
- Agile Project Simulation End-to-end product backlog creation
- Resume Building for Agile BA
- Mock Interviews & Job Placement
This course is ideal for aspiring Business Analysts, working professionals transitioning to Agile roles, Product Owners, Project Managers, and anyone interested in Agile practices and business analysis.
No technical background is required. The course is designed to help non-technical individuals understand Agile concepts and tools in a practical, easy-to-follow manner.
The duration for Agile Business Analyst training is 2 months (8 weeks), with sessions held 2 times per week (either during week or weekends), including theory, hands-on practice and project work.
Yes, upon successful completion, you’ll receive a Certificate of Completion from Checkmate IT Tech. We also guide you on pursuing global certifications like IIBA-AAC and ICAgile-BA.
Absolutely! The course includes hands-on exercises, case studies, and a capstone project to simulate real Agile environments.
We offer online training classes to promote easy access to all candidates. Recordings are also made available for revision or if you miss a session.
Yes. We provide resume reviews, mock interviews, LinkedIn optimization, and guidance on job portals to help boost your chances in the job market.
You can enroll via our website or contact our support team directly via email or phone. We’ll guide you through the quick and easy registration process.
https://checkmateittech.com/
Email info@checkmateittech.com OR Call Us +1-347-4082054
- Submit Form
Job opportunities in USA and Canada
Service Management Analyst: Enhances customer satisfaction and efficiency by analyzing and streamlining service delivery procedures with Oracle E-Business Suite.
Oracle E-Business Suite Consultant: Offers knowledgeable guidance to enterprises on deploying and setting up Oracle E-Business Suite Service Management to satisfy their unique service requirements.
IT Service Manager: Manages and enhances service delivery by overseeing operations and ensuring Oracle E-Business Suite is used effectively.
Company Systems Analyst: This specialist integrates Oracle E-Business Suite Service Management with other company systems and procedures to improve service management capabilities.
Customer Support Manager: Oversees customer service teams and tracks and enhances service requests and support operations using Oracle E-Business Suite.
These positions, which offer excellent pay and opportunities for career progression, are in demand across several industries in the USA and Canada, including healthcare, finance, manufacturing, and technology.
