Oracle E-Business Suite CRM Training
The goal of Oracle E-Business Suite CRM Training is to give participants the abilities they need to utilize the CRM (Customer Relationship Management) tools included in the E-Business Suite. The goal of this course is to improve participants’ ability to manage customer relationships and create business success using Oracle’s comprehensive CRM solutions. It covers a variety of CRM topics, including customer care, sales, marketing, and support.
- 10+ Courses
- 30+ Projects
- 400 Hours
Oracle E-Business Suite CRM Training is suitable for the following target audiences:
CRM Experts: Designed for seasoned CRM professionals who wish to expand their understanding of Oracle E-Business Suite CRM features and enhance their capacity to handle and evaluate client communications and information.
IT Professionals: Ideal for administrators and specialists in charge of setting up, configuring, and maintaining Oracle CRM systems in their companies.
Business Analysts: For business analysts who must comprehend Oracle CRM software to effectively evaluate customer data, generate insights, and influence critical business choices.
Sales and Marketing Teams: These teams are Ideal for those in charge of managing campaigns, tracking sales performance, and maximizing customer interaction with Oracle CRM capabilities.
Consultants: Designed for consultants that offer firms CRM solutions and support; in order to properly advise and implement CRM strategies, consultants must possess Oracle E-Business Suite CRM experience.
CRM Consultant: Guides businesses on how to best use and optimize Oracle CRM products to increase customer satisfaction and engagement.
CRM Administrator: Oversees and fixes technical problems while guaranteeing the seamless operation of Oracle E-Business Suite CRM systems.
Business Analyst: Examines CRM procedures and customer data to offer ideas and insights that may be put into practice to boost company performance.
Sales and Marketing Manager: Develops and implements customer acquisition, retention, and overall sales growth plans using Oracle CRM solutions.
CRM Project Manager: Manages resources, oversees CRM implementation projects, and makes sure Oracle CRM solutions are deployed successfully.
These positions, which provide competitive pay and chances for career progression in both the USA and Canada, are in demand across a number of industries, including finance, healthcare, retail, and technology.
- Agile Overview
- Agile Manifesto & Principles
- Agile vs. Traditional (Waterfall) Approaches
- Scrum, Kanban, XP – overview of frameworks
- Role of a Business Analyst in Agile BA responsibilities in Agile teams
- Collaboration with Product Owner, Scrum Master, Dev Team
- Scrum Deep Dive
- Roles, Events, Artifacts
- Product Backlog, Sprint Planning, Review, and Retrospective
- Kanban Basics (WIP limits, continuous flow)
- Scaling Agile (SAFe, LeSS, Nexus) – intro level
- Tools included : Jira / Trello setup basics
- Gathering Requirements in Agile
- Just-in-time requirements
- Collaborative discovery
- User Stories & Acceptance Criteria
- INVEST criteria and Definition of Ready / Done
- Story Mapping & Backlog Grooming
- Jira / Confluence Training
- Backlog creation, story linking, boards
- Wireframing & Prototyping
- Tools: Balsamiq / Figma / Draw.io
- Facilitation Techniques
- Agile workshops (Story Mapping, Impact Mapping)
- Agile Planning Levels (Roadmap, Release, Sprint planning)
- Estimation Techniques (Planning Poker, T-Shirt sizing)
- Prioritization Methods (MoSCoW, Kano Model, WSJF)
- Performance Metrics (Velocity, Burnup/Burndown charts , Lead/Cycle Time)
- BA Contribution Metrics (Requirements churn, value tracking)
- How to create and maintain Dashboards in Jira
- Case Study: Analyse sprint reports & suggest improvements
- Stakeholder Management
- Effective Communication
- Facilitation & Conflict Resolution
- Agile Project Simulation End-to-end product backlog creation
- Resume Building for Agile BA
- Mock Interviews & Job Placement
This course is ideal for aspiring Business Analysts, working professionals transitioning to Agile roles, Product Owners, Project Managers, and anyone interested in Agile practices and business analysis.
No technical background is required. The course is designed to help non-technical individuals understand Agile concepts and tools in a practical, easy-to-follow manner.
The duration for Agile Business Analyst training is 2 months (8 weeks), with sessions held 2 times per week (either during week or weekends), including theory, hands-on practice and project work.
Yes, upon successful completion, you’ll receive a Certificate of Completion from Checkmate IT Tech. We also guide you on pursuing global certifications like IIBA-AAC and ICAgile-BA.
Absolutely! The course includes hands-on exercises, case studies, and a capstone project to simulate real Agile environments.
We offer online training classes to promote easy access to all candidates. Recordings are also made available for revision or if you miss a session.
Yes. We provide resume reviews, mock interviews, LinkedIn optimization, and guidance on job portals to help boost your chances in the job market.
You can enroll via our website or contact our support team directly via email or phone. We’ll guide you through the quick and easy registration process.
https://checkmateittech.com/
Email info@checkmateittech.com OR Call Us +1-347-4082054
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Job opportunities in USA and Canada
CRM Consultant: Guides businesses on how to best use and optimize Oracle CRM products to increase customer satisfaction and engagement.
CRM Administrator: Oversees and fixes technical problems while guaranteeing the seamless operation of Oracle E-Business Suite CRM systems.
Business Analyst: Examines CRM procedures and customer data to offer ideas and insights that may be put into practice to boost company performance.
Sales and Marketing Manager: Develops and implements customer acquisition, retention, and overall sales growth plans using Oracle CRM solutions.
CRM Project Manager: Manages resources, oversees CRM implementation projects, and makes sure Oracle CRM solutions are deployed successfully.
These positions, which provide competitive pay and chances for career progression in both the USA and Canada, are in demand across a number of industries, including finance, healthcare, retail, and technology.
