Oracle E-Business Suite CRM Training
The goal of Oracle E-Business Suite CRM Training is to give participants the abilities they need to utilize the CRM (Customer Relationship Management) tools included in the E-Business Suite. The goal of this course is to improve participants’ ability to manage customer relationships and create business success using Oracle’s comprehensive CRM solutions. It covers a variety of CRM topics, including customer care, sales, marketing, and support.
- 10+ Courses
- 30+ Projects
- 400 Hours
Oracle E-Business Suite CRM Training is suitable for the following target audiences:
CRM Experts: Designed for seasoned CRM professionals who wish to expand their understanding of Oracle E-Business Suite CRM features and enhance their capacity to handle and evaluate client communications and information.
IT Professionals: Ideal for administrators and specialists in charge of setting up, configuring, and maintaining Oracle CRM systems in their companies.
Business Analysts: For business analysts who must comprehend Oracle CRM software to effectively evaluate customer data, generate insights, and influence critical business choices.
Sales and Marketing Teams: These teams are Ideal for those in charge of managing campaigns, tracking sales performance, and maximizing customer interaction with Oracle CRM capabilities.
Consultants: Designed for consultants that offer firms CRM solutions and support; in order to properly advise and implement CRM strategies, consultants must possess Oracle E-Business Suite CRM experience.
CRM Consultant: Guides businesses on how to best use and optimize Oracle CRM products to increase customer satisfaction and engagement.
CRM Administrator: Oversees and fixes technical problems while guaranteeing the seamless operation of Oracle E-Business Suite CRM systems.
Business Analyst: Examines CRM procedures and customer data to offer ideas and insights that may be put into practice to boost company performance.
Sales and Marketing Manager: Develops and implements customer acquisition, retention, and overall sales growth plans using Oracle CRM solutions.
CRM Project Manager: Manages resources, oversees CRM implementation projects, and makes sure Oracle CRM solutions are deployed successfully.
These positions, which provide competitive pay and chances for career progression in both the USA and Canada, are in demand across a number of industries, including finance, healthcare, retail, and technology.
- Introduction to Oracle E-Business Suite architecture
- Overview of CRM modules in EBS
- CRM business flows and terminology
- Integration of CRM with Financials and SCM
- Navigation and user responsibilities
- CRM system profile options
- Users, responsibilities, and menus
- Multi-Org and security concepts
- Lookup and flexfield basics
- CRM implementation lifecycle
- Sales module architecture
- Leads, opportunities and sales pipeline
- Accounts, contacts and customers
- Sales forecasting and quotas
- Integration with Order Management
- Marketing campaigns and activities
- Target groups and segmentation
- Campaign execution and tracking
- Marketing analytics and reports
- Integration with Sales and Service
- Service requests lifecycle
- Incident, problem, and task management
- Knowledge base and solutions
- Field service overview
- Integration with Inventory and Contracts
- Customer interaction history
- CRM workflows and approvals
- Territory management
- CRM personalization and extensions
- Reporting using standard CRM reports
- CRM profile options in detail
- Concurrent programs related to CRM
- Common CRM errors and resolutions
- Performance considerations
- CRM security and access control
- End-to-end CRM business scenarios
- CRM data migration basics
- Testing and validation
- User adoption and change management
- Capstone Project presentation and review discussions
This course is ideal for functional consultants, business analysts, support professionals, and ERP users.
Basic knowledge of Oracle E-Business Suite is helpful but not mandatory.
Oracle Sales, Marketing, and Service modules are covered in this training.
It is primarily functional, with basic exposure to administration and troubleshooting.
Yes, practical exercises and real-time business scenarios are included.Yes, practical exercises and real-time business scenarios are included.
Yes, core CRM setups and configurations are covered in detail.
Yes, integration with Financials, SCM, and Order Management is discussed.
Yes, a course completion certificate is provided.
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Job opportunities in USA and Canada
CRM Consultant: Guides businesses on how to best use and optimize Oracle CRM products to increase customer satisfaction and engagement.
CRM Administrator: Oversees and fixes technical problems while guaranteeing the seamless operation of Oracle E-Business Suite CRM systems.
Business Analyst: Examines CRM procedures and customer data to offer ideas and insights that may be put into practice to boost company performance.
Sales and Marketing Manager: Develops and implements customer acquisition, retention, and overall sales growth plans using Oracle CRM solutions.
CRM Project Manager: Manages resources, oversees CRM implementation projects, and makes sure Oracle CRM solutions are deployed successfully.
These positions, which provide competitive pay and chances for career progression in both the USA and Canada, are in demand across a number of industries, including finance, healthcare, retail, and technology.
