BMC Remedy Service Desk Training
BMC Remedy Service Desk Training Online by Checkmate IT Tech offer a transformative journey, elevating your expertise and mastering essential skills. Empower your IT team with the skills to deliver fast, efficient and effective support. Join Checkmate IT Tech and Learn to configure and optimize the Remedy Service Desk module to streamline incident and request management processes.
- 10+ Courses
- 30+ Projects
- 400 Hours
IT Service Desk Professionals: IT service desk professionals are professionals on the front lines of IT support who must efficiently handle and address issues and service requests.
IT Managers and Administrators: IT managers and administrators are experts who supervise the provision of IT services to expedite procedures and enhance response times.
System Administrators: System administrators are responsible for setting up, overseeing, and preserving BMC Remedy systems.
IT Consultants: Consultants who help clients optimize their service desk operations with BMC Remedy by offering ITSM solutions.
IT Service Desk Analyst: Using BMC Remedy to manage incident resolution and offer first-level help.
BMC Remedy Administrator: The BMC Remedy administrator is responsible for setting up and maintaining the platform to guarantee peak performance.
ITSM Specialist: Using BMC Remedy tools to implement and optimize IT Service Management procedures.
Incident Manager: The incident manager oversees the issue management lifecycle to guarantee prompt resolution and little business effect.
IT Support Consultant: Giving businesses advice on how to run their IT service desks and apply remedies in the best possible way.
There are plenty of job prospects in industries where strong ITSM systems are essential for operational success, such as healthcare, banking, government, and technology. In the USA and Canada, these positions provide competitive pay and excellent prospects for professional advancement.
- Agile Overview
- Agile Manifesto & Principles
- Agile vs. Traditional (Waterfall) Approaches
- Scrum, Kanban, XP – overview of frameworks
- Role of a Business Analyst in Agile BA responsibilities in Agile teams
- Collaboration with Product Owner, Scrum Master, Dev Team
- Scrum Deep Dive
- Roles, Events, Artifacts
- Product Backlog, Sprint Planning, Review, and Retrospective
- Kanban Basics (WIP limits, continuous flow)
- Scaling Agile (SAFe, LeSS, Nexus) – intro level
- Tools included : Jira / Trello setup basics
- Gathering Requirements in Agile
- Just-in-time requirements
- Collaborative discovery
- User Stories & Acceptance Criteria
- INVEST criteria and Definition of Ready / Done
- Story Mapping & Backlog Grooming
- Jira / Confluence Training
- Backlog creation, story linking, boards
- Wireframing & Prototyping
- Tools: Balsamiq / Figma / Draw.io
- Facilitation Techniques
- Agile workshops (Story Mapping, Impact Mapping)
- Agile Planning Levels (Roadmap, Release, Sprint planning)
- Estimation Techniques (Planning Poker, T-Shirt sizing)
- Prioritization Methods (MoSCoW, Kano Model, WSJF)
- Performance Metrics (Velocity, Burnup/Burndown charts , Lead/Cycle Time)
- BA Contribution Metrics (Requirements churn, value tracking)
- How to create and maintain Dashboards in Jira
- Case Study: Analyse sprint reports & suggest improvements
- Stakeholder Management
- Effective Communication
- Facilitation & Conflict Resolution
- Agile Project Simulation End-to-end product backlog creation
- Resume Building for Agile BA
- Mock Interviews & Job Placement
This course is ideal for aspiring Business Analysts, working professionals transitioning to Agile roles, Product Owners, Project Managers, and anyone interested in Agile practices and business analysis.
No technical background is required. The course is designed to help non-technical individuals understand Agile concepts and tools in a practical, easy-to-follow manner.
The duration for Agile Business Analyst training is 2 months (8 weeks), with sessions held 2 times per week (either during week or weekends), including theory, hands-on practice and project work.
Yes, upon successful completion, you’ll receive a Certificate of Completion from Checkmate IT Tech. We also guide you on pursuing global certifications like IIBA-AAC and ICAgile-BA.
Absolutely! The course includes hands-on exercises, case studies, and a capstone project to simulate real Agile environments.
We offer online training classes to promote easy access to all candidates. Recordings are also made available for revision or if you miss a session.
Yes. We provide resume reviews, mock interviews, LinkedIn optimization, and guidance on job portals to help boost your chances in the job market.
You can enroll via our website or contact our support team directly via email or phone. We’ll guide you through the quick and easy registration process.
https://checkmateittech.com/
Email info@checkmateittech.com OR Call Us +1-347-4082054
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Job opportunities in USA and Canada
IT Service Desk Analyst: Using BMC Remedy to manage incident resolution and offer first-level help.
BMC Remedy Administrator: The BMC Remedy administrator is responsible for setting up and maintaining the platform to guarantee peak performance.
ITSM Specialist: Using BMC Remedy tools to implement and optimize IT Service Management procedures.
Incident Manager: The incident manager oversees the issue management lifecycle to guarantee prompt resolution and little business effect.
IT Support Consultant: Giving businesses advice on how to run their IT service desks and apply remedies in the best possible way.
There are plenty of job prospects in industries where strong ITSM systems are essential for operational success, such as healthcare, banking, government, and technology. In the USA and Canada, these positions provide competitive pay and excellent prospects for professional advancement.
