BMC Remedy ITSM Training
BMC Remedy ITSM Training Online by Checkmate IT Tech offer a transformative journey, elevating your expertise and mastering essential skills. Master the tools and techniques to streamline IT service delivery, improve productivity, and enhance customer satisfaction. Learn how to configure, customize and manage BMC Remedy ITSM – the leading solution in IT Service Management.
- 10+ Courses
- 30+ Projects
- 400 Hours
IT Service Management Professionals: Perfect for individuals who are currently employed in ITSM positions and wish to improve service delivery by expanding their understanding of the BMC Remedy platform.
System administrators: Fit for those in charge of overseeing IT infrastructure and who must make sure that BMC Remedy ITSM technologies integrate and run smoothly.
IT Support Teams: Developed for IT support personnel who deal with issues, incidents, and service requests and use BMC Remedy to resolve problems effectively.
IT Consultants: This is ideal for consultants who offer IT service management solutions and wish to provide knowledgeable advice on how to best integrate and maximize BMC Remedy ITSM.
Aspiring ITSM Professionals: Excellent for people who want to work in IT service management and want to learn the fundamentals with top-notch tools.
ITSM Specialist: Use BMC Remedy to monitor and enhance IT service management procedures.
Incident Manager: Effectively handle and minimize the effects of IT issues.
Change Manager: To guarantee the least disturbance, implement and supervise modifications to IT systems.
Service Desk Analyst: Use the BMC Remedy platform to handle service queries and offer assistance.
System Administrator: Configure and maintain the BMC Remedy ITSM Suite for optimum performance.
IT Consultant: Guide businesses on implementing and enhancing BMC Remedy ITSM solutions.
These positions, which offer excellent pay and chances for career advancement in both the USA and Canada, are highly sought after in sectors like healthcare, banking, retail and technology.
- Agile Overview
- Agile Manifesto & Principles
- Agile vs. Traditional (Waterfall) Approaches
- Scrum, Kanban, XP – overview of frameworks
- Role of a Business Analyst in Agile BA responsibilities in Agile teams
- Collaboration with Product Owner, Scrum Master, Dev Team
- Scrum Deep Dive
- Roles, Events, Artifacts
- Product Backlog, Sprint Planning, Review, and Retrospective
- Kanban Basics (WIP limits, continuous flow)
- Scaling Agile (SAFe, LeSS, Nexus) – intro level
- Tools included : Jira / Trello setup basics
- Gathering Requirements in Agile
- Just-in-time requirements
- Collaborative discovery
- User Stories & Acceptance Criteria
- INVEST criteria and Definition of Ready / Done
- Story Mapping & Backlog Grooming
- Jira / Confluence Training
- Backlog creation, story linking, boards
- Wireframing & Prototyping
- Tools: Balsamiq / Figma / Draw.io
- Facilitation Techniques
- Agile workshops (Story Mapping, Impact Mapping)
- Agile Planning Levels (Roadmap, Release, Sprint planning)
- Estimation Techniques (Planning Poker, T-Shirt sizing)
- Prioritization Methods (MoSCoW, Kano Model, WSJF)
- Performance Metrics (Velocity, Burnup/Burndown charts , Lead/Cycle Time)
- BA Contribution Metrics (Requirements churn, value tracking)
- How to create and maintain Dashboards in Jira
- Case Study: Analyse sprint reports & suggest improvements
- Stakeholder Management
- Effective Communication
- Facilitation & Conflict Resolution
- Agile Project Simulation End-to-end product backlog creation
- Resume Building for Agile BA
- Mock Interviews & Job Placement
This course is ideal for aspiring Business Analysts, working professionals transitioning to Agile roles, Product Owners, Project Managers, and anyone interested in Agile practices and business analysis.
No technical background is required. The course is designed to help non-technical individuals understand Agile concepts and tools in a practical, easy-to-follow manner.
The duration for Agile Business Analyst training is 2 months (8 weeks), with sessions held 2 times per week (either during week or weekends), including theory, hands-on practice and project work.
Yes, upon successful completion, you’ll receive a Certificate of Completion from Checkmate IT Tech. We also guide you on pursuing global certifications like IIBA-AAC and ICAgile-BA.
Absolutely! The course includes hands-on exercises, case studies, and a capstone project to simulate real Agile environments.
We offer online training classes to promote easy access to all candidates. Recordings are also made available for revision or if you miss a session.
Yes. We provide resume reviews, mock interviews, LinkedIn optimization, and guidance on job portals to help boost your chances in the job market.
You can enroll via our website or contact our support team directly via email or phone. We’ll guide you through the quick and easy registration process.
https://checkmateittech.com/
Email info@checkmateittech.com OR Call Us +1-347-4082054
- Submit Form
Job opportunities in USA and Canada
ITSM Specialist: Use BMC Remedy to monitor and enhance IT service management procedures.
Incident Manager: Effectively handle and minimize the effects of IT issues.
Change Manager: To guarantee the least disturbance, implement and supervise modifications to IT systems.
Service Desk Analyst: Use the BMC Remedy platform to handle service queries and offer assistance.
System Administrator: Configure and maintain the BMC Remedy ITSM Suite for optimum performance.
IT Consultant: Guide businesses on implementing and enhancing BMC Remedy ITSM solutions.
These positions, which offer excellent pay and chances for career advancement in both the USA and Canada, are highly sought after in sectors like healthcare, banking, retail and technology.
