Service Now Training
ServiceNow Training by Checkmate IT Tech focuses on learning the ServiceNow platform, a prominent cloud-based solution for IT service management (ITSM) and business process automation. Participants learn how to set up, customize, and optimize ServiceNow to expedite IT processes and improve service delivery.
- 7+ Courses
- 25+ Projects
- 233 Hours
Service now Training is suitable for the following target audiences:
IT Professionals: This course is designed for IT professionals who wish to improve their abilities in administering and configuring ServiceNow to support IT service management and automation.
Service Desk Analysts: This course is designed for service desk analysts who want to learn more about ServiceNow so they can manage incidents, problems, and changes more effectively.
System Administrators: Designed for system administrators who want to learn how to configure, integrate, and maintain ServiceNow.
Business Analysts: Ideal for business analysts looking to use ServiceNow for process improvement, reporting, and data analysis in IT and other business sectors.
Developers: For developers looking to create custom applications and workflows on the ServiceNow platform.
ServiceNow Administrator: Oversees and maintains the ServiceNow platform, including user administration, configuration, and troubleshooting.
ServiceNow Developer: Create bespoke applications, integrations, and workflows for the ServiceNow platform.
ITSM Consultant: Advises enterprises on best practices for IT service management with ServiceNow and implements solutions to improve IT operations.
Business Process Analyst: Analyzing and optimizing business processes with ServiceNow to increase efficiency and effectiveness.
ServiceNow Implementation Specialist: Oversees the deployment and configuration of ServiceNow products for enterprises, ensuring alignment with business and IT objectives.
These positions are in high demand across a variety of industries, including technology, banking, healthcare, and government, with competitive wages and chances for advancement in both the United States and Canada.
- Overview of ServiceNow platform
- Understanding ITSM (IT Service Management)
- Navigating the ServiceNow interface
- Roles and responsibilities in ServiceNow
- Hands-on practice: Creating an account on ServiceNow Developer instance
- Incident Management lifecycle
- Problem Management best practices
- Change Management workflows
- SLAs and escalation rules
- Hands-on practice: Creating and managing incidents, problems, and change requests
- Understanding tables, forms, and lists
- Users, groups, and roles
- Access Control Rules (ACLs)
- Business rules, client scripts overview
- Hands-on practice: User and role configuration, basic access controls
- Form layouts and design
- UI Policies vs. Client Scripts
- Creating and using dictionaries
- Hands-on practice: Form customizations, UI policies, client scripts
- Glide API basics
- Server-side vs. client-side scripting
- Business Rules, Script Includes, and Scheduled Jobs
- Debugging tools in ServiceNow
- Hands-on: Writing business rules and client scripts
- Introduction to Flow Designer
- Workflow Editor basics (legacy)
- Conditions, triggers, and actions
- Use cases for automation
- Hands-on: Building flows for common scenarios
- Service Catalog components
- Record Producers, Catalog Items, Order Guides
- Request and Fulfillment process
- Hands-on practice: Creating catalog items and request workflows
- Creating reports and dashboards
- Performance Analytics overview
- Certification preparation(e.g., CSA)
- Hands-on practice: Building reports and dashboards, review exercises
Note: This curriculum is for ServiceNow training suitable for beginners to intermediate learners. It will be modified according to the latest industry standards.
ServiceNow is a cloud-based system for IT Service Management (ITSM), automating corporate processes, and enhancing operational efficiency in areas including IT, HR, and Customer Service.
This training is perfect for IT experts, administrators, developers, and anyone wanting to start a career in ServiceNow as well as beginners.
No previous ServiceNow knowledge is needed. Though not required, a little understanding of IT ideas or programming is useful.
Yes, Checkmate IT Tech will issue a certificate of completion upon successful training completion.
Certainly. This program addresses all important topics needed for the Certified System Administrator (CSA) test and offers direction for exam preparation.
Usually lasts for 8 weeks, the program consists of weekly modules of lectures, practicals and assignments.
Yes, Checkmate IT Tech provides job placement help, interview preparation, and resume evaluations as part of its career support.
You can enroll via our website or contact our support team directly via email or phone. We’ll guide you through the quick and easy registration process.
https://checkmateittech.com/
Email info@checkmateittech.com OR Call Us +1-347-4082054
We currently offer online sessions with flexible weekday/weekend batches. All sessions are recorded. You’ll have access to the recordings, along with support from instructors and peers in our learning portal.
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Job opportunities in USA and Canada
ServiceNow Administrator: Oversees and maintains the ServiceNow platform, including user administration, configuration, and troubleshooting.
ServiceNow Developer: Create bespoke applications, integrations, and workflows for the ServiceNow platform.
ITSM Consultant: Advises enterprises on best practices for IT service management with ServiceNow and implements solutions to improve IT operations.
Business Process Analyst: Analyzing and optimizing business processes with ServiceNow to increase efficiency and effectiveness.
ServiceNow Implementation Specialist: Oversees the deployment and configuration of ServiceNow products for enterprises, ensuring alignment with business and IT objectives.
These positions are in high demand across a variety of industries, including technology, banking, healthcare, and government, with competitive wages and chances for advancement in both the United States and Canada.
