Get Started with Communities (ADM271)
The Get Started with Communities (ADM271) course teaches learners the fundamentals of creating, setting, and managing Salesforce Communities. It provides users with the fundamental information required to create and optimize community experiences for various stakeholders, such as consumers, partners, and employees. The course covers community establishment, user management, page layouts, and customization, giving students practical skills for leveraging Salesforce Communities efficiently.
- 10+ Courses
- 30+ Projects
- 400 Hours
Get Started with Communities (ADM271) Training is suitable for the following target audiences:
Salesforce Administrators: This course is ideal for those who manage Salesforce Communities and want to improve their skills in setting up and customizing them.
Salesforce Consultants: A solid understanding of Salesforce Communities is required to advise clients and install features properly.
Business Analysts: Business analysts use Salesforce to gather requirements and support community-related projects.
IT Professionals: This course is beneficial for IT workers who work on Salesforce projects and need community management skills.
Customer Success Managers: This course is designed for Customer Success Managers who want to improve client engagement and assistance by gaining a deeper understanding of Salesforce Communities.
Salesforce Community Manager: As a Salesforce Community Manager, you will manage and optimize communities to fulfill company goals and deliver value to users.
Salesforce Administrator: As a Salesforce Administrator, you will be responsible for configuring and maintaining Salesforce Communities.
Salesforce Consultant: As a Salesforce Consultant, I advise clients on best practices for enhancing community participation and functionality through implementation and configuration.
Business Analyst: As a Business Analyst, you will analyze business needs and requirements for Salesforce Communities and help implement successful solutions and improvements.
Customer Success Manager: As a Customer Success Manager, you’ll manage customer contacts and participation in Salesforce Communities to ensure a great experience and successful usage of community features.
- What communities are and how they help employees, customers and partners
- Different kinds of communities
- An overview of licensing
- Setting up Experience Cloud: The Basics
- Hands-on: Turn on Experience Cloud and check out the builder.
- Steps to make a community
- When to utilize templates
- Basic setup, navigation, and branding settings
- A look at the community workplace
- Practice Task: Make a new community and use a template
- Profiles and access for members
- Sets of permissions for users in the community
- Roles, sharing with others outside the organization and account connections
- Settings for logging in and signing up
- Hands-on: Give the right access to partner and client users
- Sharing models for communities
- Sharing sets and sharing groups
- Managing data visibility
- External org-wide defaults
- Practice Task: Configure secure access using sharing sets
- Page structure and page variations
- Components, layout and visibility rules
- Branding and theme customization
- Navigation menu setup
- Build a custom homepage with targeted components
- Setting up knowledge and making articles visible
- Features for case deflection and support
- Community chatter Basics of CMS integration
- Add Knowledge components and specify rules for visibility as a practice.
- Community lifecycle: preview, publish, and deploy
- Tools for moderation
- Options for logging in and verifying identity
- Analytics for getting people involved in the community
- Hands-on: Post updates and look over what the community has to say.
- Review of key features and configuration steps
- Best practices for community design
- Scenario-based practice questions
- Mock exam and practical recap
Note: This curriculum will be updated as per audience experience and industry standards if required.
It is a Salesforce course that teaches you how to build, configure and manage digital communities using Experience Cloud.
New admins, business users and anyone responsible for creating or maintaining customer or partner communities.
Basic Salesforce admin knowledge is helpful, but the course is beginner friendly.
You learn how to create a community, manage users, set permissions, customize pages and track engagement.
Yes. Students will work with Experience Cloud tools to build and configure community sites.
Yes. The course includes exercises and guided practice to help you learn by doing.
It usually runs for two to three days, depending on the training provider.
You can enroll via our website or contact our support team directly via email or phone. We’ll guide you through the quick and easy registration process.
https://checkmateittech.com/
Email info@checkmateittech.com OR Call Us +1-347-4082054
Yes. It strengthens your skills in user management, security, branding and community setup.
The course supports Salesforce Experience Cloud topics, but it is not tied to a specific certification exam.
Salesforce admins, community managers, business analysts and support teams all benefit from understanding Experience Cloud.
We currently offer online sessions with flexible weekday/weekend batches for 8 weeks. All sessions are recorded. You’ll have access to the recordings, along with support from instructors and peers in our learning portal.
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Job opportunities in USA and Canada
Salesforce Community Manager: As a Salesforce Community Manager, you will manage and optimize communities to fulfill company goals and deliver value to users.
Salesforce Administrator: As a Salesforce Administrator, you will be responsible for configuring and maintaining Salesforce Communities.
Salesforce Consultant: As a Salesforce Consultant, I advise clients on best practices for enhancing community participation and functionality through implementation and configuration.
Business Analyst: As a Business Analyst, you will analyze business needs and requirements for Salesforce Communities and help implement successful solutions and improvements.
Customer Success Manager: As a Customer Success Manager, you’ll manage customer contacts and participation in Salesforce Communities to ensure a great experience and successful usage of community features.
